If a supplier provides you with a refund, that may be because you returned faulty goods after you've made the payment or that they sent you a refund for a credit note, you will need to record this refund in the system to ensure your account balances are correct.
You may first navigate to the Entry page by clicking on the in the Listing page.
Next, select the supplier from the drop-down menu under the Supplier* field. You will now be able to see a list of payments/credit notes at the bottom section of the screen. From the list, select the payments/credit notes that you wish to apply the refund by checking the box next to the Date.
Once you have entered all the required information, click on the Save button to save the record.
When you received a dishonored refund, you will need to reverse the refund recorded in the system in order to reset back the amount.
To do this, you may use the Return Payment function as shown below:
Simply check the box next to Return Payment and select the Date*. Entering a Reason is optional but for your future reference, it is advisable for you to do so.